Great food and awsome and delicious salad bar. You get a lot for your money!
I have been to the other score locations in Gatineau and Scores has always been one of my favorite places to eat, sadly the Trainyards location is the complete opposite. The servers at the restaurant are very nice, but not very knowledgeable. The gentleman in charge, or the manager is not very customer friendly and over all offers the worse customer service I have ever seen. Food is good, but over all the food is the only positive thing this new scores restaurant has to offer.
Chicken a little stringy
Melons where cut yesterday and over ripe
Sauce salty and no B-B-Q flavour
Once at our table, we ordered two of the main stars of the menu...chicken & ribs and rack of ribs. We ordered a beer and glass of wine and they were LONG gone by the time our food arrived at the table 35 minutes later. Given that we ordered what the restaurant is all about, that food should have been on the table within 10 minutes, The ribs were FAR LESS than stellar, overcooked, dry and very little meat on the bones.....so not worth the prices they charge. In all honesty, when looking for a place to grab a fast bite while shopping, even Swiss Chalet has this place beat for food quality and fast service AND the prices are lower. To end our meal, a bill was left by the server for 4 people....we were 2 people....consisting of 4 chicken leg dinners and no beverages at a cost of almost $20 lower than what ours should have been. Considering the long wait and the far below average food, I paid the bill I was given....the server STILL did not notice his error while ringing it up. Enough said!
Jan. 10th - approx. 4:00 pm. We ordered our meals. The restaurant was basically empty, so service was quick. I ordered tomato juice = it was SOUR, dripping over my glass. I ordered a hot-chicken sandwich - it was lukewarm, fries were cold. My husband ordered the quarter chicken breast dinner: it was dry and also lukewarm, again cold fries. Out of 4 visits there for dinner, this is the SECOND and LAST time that we're going to pay for horrible food. The other 2 visits were OK - but service was unbelievably slow, but we can't blame the servers because we believe that location is understaffed.
N in Russell
I have had a very similar experience starting with Scores in Gatineau and ending up at the Trainyards expecting the same good food and service. May be better when not busy but could not be worse when it is. Some waiters and waitresses go out of their way to ignore customers. Have never seen such obvious poor customer relations as in this restaurant.
Scores - Ottawa - Trainyards. Very poor customer service on the part of Management. The last two times I have gone to this Restaurant - I have been doubled billed on my VISA. APPARENTLY SCORES TRAINYARDS PUTS A HOLD ON YOUR FUNDS - JUST LIKE A HOTEL!! Tonight - June 13, 2013 my bill came to $33.90 + $4.00 tip= $37.90. The sum $33.90 was doubled & my VISA WAS CHARGED $67.80. Spoke to the Assistant Manager while at the restaurant about the double billing last time - low & behold - get home & check banking and they did it again. Called the Assistant Manager and he told me he had nothing to with it, Company Policy then hung up on me. Called back twice for Manager - he was there - but did not bother to come to the phone though I stayed on HOLD for quite awhile.. Visa says they have never seen a restaurant do this. Not a gourmet restaurant -this is a plain chicken restaurant - unbelievable that they would enforce a policy like this. They do not mention when paying your bill that they are going to put your funds on hold - NOT ONE WORD!!! So People watch your banking. As in the hotel bill - it will eventually go through at the actual cost - or it should - will wait to see. Just annoying that they don't tell you at time of payment. Hotels - you know your funds are going to be put on hold - but Scores!!!??????? Will not go back > Scores Corporate Headoffice - Scores Trainyards Management needs better training on customer service. This restaurant will continue to have customers leave and not return. Spend your money where it is appreciated - it is certainly not at Scores Restaurant - Ottawa Trainyards!
Healthy food choices, good prices, and great service.
Just came home from eating at the restaurant in train yards location. We each had the quarter chicken lunch with the salad bar. The salad bar was very good while the chicken was only warm but eatable. For dessert we had your cake with a cup of tea. The tea was without doubt not fit for human consumption. No amount of wishing, hoping and stirring could give the lukewarm water a flavor anything like the real stuff. It was a real turnoff. Please get some real tea before you lose all your customers.
Very poor. Hostess and manager have no social skills. Visited the establishment at 6:20pm on a Monday night to be greeted by the hostess that informed me that 3/4 of the restaurant was closed. All the customers were being jammed in a small section of the restaurant and I could not get a quiet table. I then made a request to speak with the Manager which turned out to be a big mistake. He had lots of attitude and could not care less about me. He was extremely rude. Needless to say, I left the restaurant and will never return to any of the Scores Restaurants. This was a regular weekly stop for me after work.
Very Poor customer services. Manager very rude. We will not return to any Scores Restaurant.
Very poor scocial skills from the manager. Could not careless about the customers.
Very disapoionted. Will not return.
The Fine Print: These reviews are owned by whoever posted them. We are not responsible for them in any way.